Last Updated: [09/06/2026]
Welcome to ResoleIreland.com (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, resoleireland.com.
1. The Core Principle: Minimal Data Collection
We believe in data minimization. We do not track you across the web, and we do not collect your personal data unless you actively choose to share it with us. Specifically, we only collect and hold your data under two circumstances:
- Enquiries: When you voluntarily contact us via a contact form or email.
- Customers: When you engage our services or purchase a product from us.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. If You Send an Enquiry
- Name
- Email address
- Phone number (optional)
- Any details or message you provide in your enquiry
B. If You Become a Customer
- Full name and business name (if applicable)
- Billing and delivery addresses
- Email address and phone number
- Transaction and payment details (Note: We do not store your raw credit card details; these are handled by our secure third-party payment processors).
3. How We Use Your Information
We use the data we collect strictly to fulfill your requests and deliver our services:
- To respond to your enquiries, questions, or requests for quotes.
- To process your orders, manage your account, and provide customer support.
- To send you essential administrative updates (e.g., invoices, changes to terms).
- To comply with legal and tax obligations.
4. Data Retention: How Long We Keep It
We only keep your data for as long as necessary to fulfill the purposes outlined above:
- Enquiry Data: If you contact us but do not become a customer, we securely delete your information after [e.g., 6 months / 1 year] from our last communication, unless you request earlier deletion.
- Customer Data: We retain customer records for as long as you maintain an active account with us, and thereafter for the minimum period required by law (e.g., for tax and accounting purposes, usually [e.g., 6 or 7 years]).
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted service providers necessary to run our business, such as:
- Web hosting and email providers.
- Payment gateways (to securely process transactions).
- IT and administrative tool providers.
All third-party providers are required to respect the security of your personal data and treat it in accordance with the law.
6. Your Rights
Depending on your location (such as the UK, EU under GDPR, or various US states), you have specific rights regarding your personal data, including:
- The right to access the personal data we hold about you.
- The right to correct any inaccurate or incomplete data.
- The right to erase your data (the “right to be forgotten”), subject to our legal retention requirements.
- The right to object to or restrict certain processing of your data.
To exercise any of these rights, please contact us using the details below.
7. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, please remember that no method of transmission over the internet is 100% secure.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Company Name: [Insert Company Name]
- Email: [Insert Contact Email]
- Address: [Insert Physical Address, if applicable]